Terms and Conditions

These terms govern your use of frontdesk918.com and the Front Desk service. By using the site, requesting a demo, or signing up for Front Desk, you agree to them and to our Privacy Policy. If you do not agree, do not use the site or the service.

1. What this site is
2. What this site is not
3. The Front Desk service
4. Who can sign up
5. Fees and approval before payment
6. Cancelling
7. Text messaging (SMS) terms
8. Acceptable use
9. Accuracy of information
10. Content and data ownership
11. Third-party links and services
12. Communications
13. Disclaimer of warranties
14. Limitation of liability
15. Indemnification
16. Governing law
17. Changes to these terms
18. Severability
19. Contact us

What this site is

This is the website of Pinnacle Americas, Inc., a Wyoming corporation doing business as Front Desk (FrontDesk918), serving Tulsa, Oklahoma and nearby towns. In these terms, “Front Desk,” “we,” “us,” and “our” mean Pinnacle Americas, Inc. dba Front Desk. The site describes the Front Desk service — a missed-call text-back and growth-loop tool for owner-operated home-service businesses that rely on inbound calls — and lets you request a demo.

What this site is not

Front Desk is not an answering service, a call center, or an emergency service. It does not replace calling 911 or your own on-call process for true emergencies. Nothing on this site is legal, tax, or accounting advice, including about telemarketing or texting laws; consult your own attorney about your situation.

Reading this site, submitting a form, booking a demo, or exchanging emails with us does not by itself create a service agreement or any obligation on either side. Your Front Desk service begins only when you approve your front desk, as described below.

The Front Desk service

When a call to your published business number is missed, Front Desk texts the caller back from that number, collects their name, address, and what they need, and emails those details to you. Depending on your setup, Front Desk can also send a link so the customer can book a time, send a review request after the job, and make revisions to your Google Business Profile.

You keep your phone number. Front Desk does not require you to port your number or change your website. Exact features and setup steps are confirmed with you before you approve your front desk.

Who can sign up

• You must be at least 18 and able to enter a contract.
• You must be using Front Desk for a business, and have authority to sign up that business.
• You must own or have the right to use the phone number connected to Front Desk.
• The information you give us (business name, contact details, billing) must be accurate and kept up to date.

Fees and approval before payment

• Price: $249 per month plus a one-time $1,197 setup fee, plus any applicable taxes.
• No payment until you approve your front desk. We set up your text-back and related features and show them to you working. Your card may be authorized when you sign up, but it is not charged until you approve your front desk and it goes live.
• Billing: when you approve, the setup fee and first month are charged. The monthly fee then renews each month on the same date until you cancel.
• Refunds: because you approve your front desk before paying, the setup fee is non-refundable once charged, and monthly fees are not prorated for partial months.
• Price changes: we will give you at least 30 days’ notice by email before any change to your monthly price.
• Failed payments: if a payment fails and is not fixed promptly after we notify you, we may pause the service until it is.

Cancelling

Front Desk is month to month. You can cancel any time by emailing [email protected] or calling (918) 212-6362. Cancellation takes effect at the end of your current paid month. We may suspend or end the service if you break these terms, do not pay, or use the service in a way that puts our messaging providers, phone numbers, or other customers at risk.

Text messaging (SMS) terms

1. Texts from Front Desk to you (demo, account, support)

2. Missed-call text-backs sent for Front Desk customers

Front Desk sends a text to a person who called a Front Desk customer’s business number and did not reach them. The text is a reply to that call, comes from the business’s number, and stays about that caller’s request: collecting details, booking a time, and a review request after the job. Callers can reply STOP to stop texts from that number or HELP for help. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

As a Front Desk customer, you agree that:

• You will use Front Desk only to respond to people who contacted your business, and only about their request.
• You will not upload or import lists of numbers, or use Front Desk for cold, bulk, or promotional texting.
• You will honor every STOP request, and will not text a person again from any system after they opt out.
• You will comply with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, carrier 10DLC and toll-free registration rules, and state texting and telemarketing laws.
• You will give us accurate business information needed to register your number and messaging program with carriers.

No mobile information will be sold or shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our Privacy Policy.

Acceptable use

You agree not to:

• Use the site or the service for any unlawful purpose
• Send spam, or messages to people who have not contacted you or agreed to hear from you
• Send anything false, misleading, harassing, hateful, or sexually explicit, or content restricted under carrier rules (for example cannabis, firearms sales, high-risk loans, or gambling)
• Impersonate another person or business, or use a phone number you do not have the right to use
• Attempt to gain unauthorized access to the site, the service, its servers, or any connected system
• Interfere with the site’s or service’s normal operation, including through automated scraping that degrades performance
• Submit false information through our forms, or submit another person’s information without their permission
• Copy, resell, or reverse-engineer the service, or republish substantial portions of the site’s content as your own

You are responsible for the content of messages you set up or approve and for your own follow-up with your customers.

Accuracy of information

We work to keep the site accurate, but features, pricing, carrier rules, and third-party tools change. Do not rely on a page here as a promise of a specific feature or result. Ask us and we will confirm. Where we quote or link to outside sources, we do not control them and are not responsible for their accuracy.

Content and data ownership

The text, graphics, logos, page design, and the Front Desk service belong to Pinnacle Americas, Inc. dba Front Desk. You may read, print, and share pages for your own business use. You may not republish them commercially or present them as your own work without our written permission. Signing up does not transfer any of them to you.

You own your business information and your customers’ details. You give us permission to use them only to provide the service, as described in our Privacy Policy. Third-party names and logos (such as Google) belong to their owners and do not mean those companies endorse Front Desk.

Third-party links and services

The site and service link to and rely on third parties, such as our form and scheduling tools, phone and messaging providers, payment processor, and Google Business Profile. We do not control them and are not responsible for their content, availability, or practices.

Communications

When you submit a form or give us your email address or phone number, you agree that we may contact you about your inquiry, demo, and account. Text messages are sent only as described in the SMS terms above. How we handle that information, including mobile numbers and text messaging consent, is described in our Privacy Policy.

Disclaimer of warranties

The site and the service are provided as is and as available. Texting depends on phone carriers, the internet, and outside providers. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site or service will be uninterrupted, error-free, or free of harmful components, that every text will be delivered, that every caller will reply, or any particular number of jobs, bookings, reviews, or search rankings.

Limitation of liability

To the fullest extent permitted by law, Pinnacle Americas, Inc. dba Front Desk will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost jobs, or lost data, arising out of your use of the site or the service. Our total liability for any claim relating to the site or service is limited to the amount you paid us for the service in the three months before the claim. If we have signed a separate written agreement with you, that agreement governs where it conflicts with these terms.

Indemnification

You agree to indemnify and hold Pinnacle Americas, Inc. dba Front Desk harmless from claims arising out of your misuse of the site or service, messages you set up or approved, phone numbers you did not have the right to use, or your violation of these terms or the law, including texting and telemarketing laws.

Governing law

These terms are governed by the laws of the State of Oklahoma, without regard to its conflict of laws rules. Any dispute arising out of these terms or your use of the site or service will be brought in the state or federal courts located in Tulsa County, Oklahoma, and you consent to that jurisdiction.

Changes to these terms

We may update these terms. When we do, we will change the date at the top of this page, and we will email current customers about material changes. Continuing to use the site or the service after a change means you accept the updated terms.

Severability

If any part of these terms is found unenforceable, the rest remains in effect.

Contact us

Pinnacle Americas, Inc. dba Front Desk (FrontDesk918)
10145 S Riverside Pkwy, #330
Tulsa, OK 74137
Serving Tulsa, Oklahoma and nearby towns
(918) 212-6362
[email protected]
frontdesk918.com